iHealth Wellness – Privacy & Sensitive Health Information Policy

Last Updated: August 2026
 

1. Purpose

iHealth Wellness respects your privacy and recognises the sensitive nature of personal and health information.

This policy explains how iHealth Wellness may collect, use, store, disclose and protect personal information and sensitive health information provided through our website, online forms, consultations, communications and services.

By submitting information to iHealth Wellness, you acknowledge that you have read this policy and consent to the collection and handling of your information as described below, where consent is required by law.
 

2. Information We May Collect

Depending on the services you use, iHealth Wellness may collect information including:

• Name, date of birth and contact details;

• Height, weight and other information voluntarily supplied by you;

• Dietary habits and dietary requirements;

• Food allergies and intolerances;

• Lifestyle and exercise information;

• Health and medical history;

• Existing medical conditions;

• Medications and supplements;

• Information relating to pregnancy or breastfeeding where relevant;

• Pathology or blood test results voluntarily supplied by you;

• Information concerning your nutrition, wellness and health goals;

• Information you provide during consultations, forms, emails, telephone calls or other communications; and

• Other information reasonably necessary to provide our services.

Some of this information may constitute sensitive information or health information under applicable Australian privacy legislation.
 

3. Why We Collect Your Information

Information may be collected for purposes including:

• Understanding your nutrition and wellness goals;

• Providing nutrition and general wellness services;

• Personalising nutrition, lifestyle or wellness information;

• Communicating with you regarding our services;

• Maintaining appropriate client records;

• Managing appointments, enquiries and customer support;

• Improving our services;

• Meeting legal, regulatory, insurance or administrative requirements; and

• Protecting the safety of clients and our business.

We will not intentionally use your sensitive health information for purposes unrelated to the reason it was collected unless you have consented or the use is otherwise permitted or required by law.
 

4. Health Information and Consent

Where you voluntarily provide health information, you consent to iHealth Wellness collecting and handling that information for the purposes reasonably necessary to provide the service you have requested.

You are not required to provide information that you do not wish to provide. However, withholding relevant information may limit our ability to provide an appropriate service.

Please only provide health information that is relevant to your consultation or requested service.
 

5. Storage and Security

iHealth Wellness takes reasonable steps to protect personal and sensitive information against misuse, interference, loss, unauthorised access, modification and disclosure.

Information may be stored electronically using website platforms, cloud-based systems, practice management systems, email systems or other service providers used in operating our business.

No internet transmission, website, email system or electronic storage system can be guaranteed to be completely secure. Accordingly, while reasonable safeguards are used, absolute security cannot be guaranteed.

Access to client information is restricted, where reasonably practicable, to persons who require access for legitimate business or service-delivery purposes.
 

6. Third-Party Service Providers

iHealth Wellness may use third-party providers to operate its website, forms, communications, data storage, payment systems and other business functions.

Where personal information is handled by third-party providers, their own privacy and security practices may also apply.

Information will not knowingly be sold to third parties.

Where required, information may be disclosed to professional advisers, insurers, regulators, government authorities or other persons where authorised or required by law.
 

7. Pathology and Medical Documents

Any pathology results, medical documents or other health records submitted to iHealth Wellness are provided voluntarily unless otherwise stated.

Providing pathology or other medical information does not establish a doctor-patient relationship and does not mean that iHealth Wellness has undertaken responsibility for diagnosing, monitoring or treating any medical condition.

Clients remain responsible for discussing medical results, abnormal findings, symptoms and medical concerns with an appropriately qualified medical practitioner.
 

8. Accuracy of Information

You are responsible for ensuring that information you provide is accurate, current and complete.

You should notify iHealth Wellness if relevant information changes, particularly changes involving medical conditions, allergies, medications, pregnancy or other circumstances that may affect nutrition or wellness services.
 

9. Access and Correction

Subject to applicable law, you may request access to personal information held about you or request correction of inaccurate or outdated information.

Identity verification may be required before information is released or amended.

10. Retention and Deletion

Personal and health information will be retained only for as long as reasonably necessary for the purposes for which it was collected and as otherwise required or permitted by applicable law.

Where information is no longer required, iHealth Wellness will take reasonable steps to securely delete, destroy or de-identify it where appropriate and legally permitted.
 

11. Privacy Enquiries and Complaints

If you have questions, concerns or complaints regarding the handling of your personal information, please contact iHealth Wellness using the contact details published on our website.

We will endeavour to investigate and respond to legitimate privacy concerns within a reasonable period.
 

12. Changes to This Policy

iHealth Wellness may update this policy periodically to reflect changes to our services, technology, business practices or legal obligations.

The current version will be published on our website with the applicable update date.

iHealth Wellness – Health, Nutrition & Wellness Disclaimer

Last Updated: August 2026
 

Important Health Disclaimer

The information and services provided by iHealth Wellness are intended for general nutrition, lifestyle, education and wellness purposes only.

Unless expressly stated otherwise for a particular service and provided by an appropriately registered healthcare professional acting within their professional scope, iHealth Wellness does not provide medical services.
 

Not Medical Advice

iHealth Wellness is not a substitute for your doctor, specialist, pharmacist, dietitian or other appropriately qualified healthcare professional.

General information provided through our website, consultations, programs, reports, communications or other services should not be interpreted as medical diagnosis, medical treatment, medical prescribing or individual medical advice.

You should seek advice from an appropriately qualified healthcare professional regarding medical conditions, symptoms, diagnoses, medications and treatment decisions.
 

No Diagnosis or Treatment

iHealth Wellness does not claim to diagnose, treat, cure or prevent disease.

Nutrition, supplementation, lifestyle and general wellness information should not be interpreted as a claim that a particular food, supplement, program, service or lifestyle strategy will diagnose, treat, cure or prevent any disease, illness or medical condition.

Medications and Medical Treatment

iHealth Wellness does not prescribe prescription medications unless a service is expressly delivered by an appropriately authorised healthcare practitioner acting within their lawful scope of practice.

You should not commence, discontinue, increase, decrease or otherwise modify prescribed medication or medical treatment based solely on information provided by iHealth Wellness.

Questions regarding prescription medication, drug interactions, treatment plans or serious medical conditions must be discussed with your doctor, pharmacist or other appropriately qualified healthcare professional.

Supplements

Information regarding vitamins, minerals, foods or nutritional supplements is provided for general educational and wellness purposes unless otherwise expressly stated.

Supplements may have side effects, contraindications or interactions with medications, medical conditions, pregnancy, breastfeeding, surgery or other supplements.

You should consult your doctor, pharmacist or appropriately qualified healthcare professional before commencing supplements where you have an existing medical condition, take medication, are pregnant or breastfeeding, are preparing for surgery, or otherwise have concerns regarding their suitability.

Pathology and Blood Test Results

Where clients voluntarily provide pathology or blood test results, iHealth Wellness may use that information as background information in connection with nutrition and wellness services.

Any discussion of pathology results by a person who is not appropriately qualified to provide medical interpretation is for general educational purposes only and is not a medical diagnosis.

Abnormal, concerning or unexplained results should be discussed with your doctor or other appropriately qualified healthcare professional.

iHealth Wellness does not replace medical investigation, diagnosis, monitoring or treatment.

Serious or Urgent Health Concerns

iHealth Wellness is not an emergency or acute medical service.

If you experience severe, rapidly worsening, unexplained or potentially life-threatening symptoms, you should seek immediate assessment from an appropriate medical or emergency service rather than relying on iHealth Wellness or information provided through our website.

Individual Results

Health, nutrition, weight management, body composition, energy, performance and other wellness outcomes vary significantly between individuals.

Results cannot be guaranteed.

Testimonials, examples, case studies or client experiences should not be interpreted as a guarantee that another person will achieve the same or similar results.

Client Responsibility

You are responsible for providing accurate and complete information regarding your health, medical conditions, allergies, medications, supplements and other relevant circumstances.

You remain responsible for your healthcare decisions and for obtaining appropriate medical advice where required.

If you are uncertain whether a nutrition, supplement, exercise or wellness recommendation is appropriate for you, you should consult an appropriately qualified healthcare professional before proceeding.

Scope of Service

iHealth Wellness reserves the right to decline to provide advice or to recommend that a client obtain medical or other professional assessment where an issue appears to fall outside the scope of the services being provided.

Providing nutrition or wellness services does not create a doctor-patient relationship.

Acceptance

By using the iHealth Wellness website, submitting a health assessment form, purchasing a nutrition or wellness service, or participating in a consultation, you acknowledge that:

• You understand that iHealth Wellness nutrition and wellness services are not a substitute for medical care;

• You understand that iHealth Wellness does not claim to diagnose, treat, cure or prevent disease;

• You will not discontinue or alter prescribed medication or medical treatment solely because of information provided through the service;

• You are responsible for seeking appropriate medical advice for medical conditions or concerning symptoms;

• You have provided relevant information accurately to the best of your knowledge; and

• You understand that individual results cannot be guaranteed.