TERMS OF SERVICE

iHealth Wellness & Anti-Aging

Last updated: August 2026

These Terms of Service (“Terms”) apply to services provided by iHealth Wellness & Anti-Aging (“iHealth Wellness”, “we”, “us” or “our”).

By booking, purchasing, accessing or participating in our services, programs, consultations or other offerings, you (“Client”, “you” or “your”) acknowledge that you have read, understood and agreed to these Terms.

1. Our Services

iHealth Wellness provides nutrition, lifestyle, wellness, anti-aging and related educational and support services.

The exact nature and scope of your service will depend on the service or program you select.

Unless expressly stated otherwise and delivered by an appropriately qualified and registered healthcare practitioner acting within their professional scope, our services are not medical services.

2. Health & Medical Disclaimer

Information provided through iHealth Wellness is intended for general nutrition, lifestyle, wellness and educational purposes.

Our services are not intended to diagnose, treat, cure or prevent any disease, illness or medical condition.

iHealth Wellness does not replace your doctor, specialist, pharmacist, dietitian or other appropriately qualified healthcare professional.

We do not diagnose medical conditions or prescribe prescription medication unless a particular service is expressly provided by an appropriately authorised healthcare practitioner acting within their lawful professional scope.

You must not discontinue, commence, increase, decrease or otherwise alter prescribed medication or medical treatment solely on the basis of information provided by iHealth Wellness.

If you have a medical condition, concerning symptoms or questions regarding medical treatment or medication, you should consult an appropriately qualified healthcare professional.

3. Emergency and Serious Medical Conditions

iHealth Wellness is not an emergency medical service.

Our website, forms, emails, consultations and other communication channels must not be used as a substitute for urgent medical assessment.

If you experience a serious, rapidly worsening, unexplained or potentially life-threatening health concern, you should obtain appropriate urgent medical assistance.

4. Client Responsibilities

You agree to provide accurate, current and complete information where relevant to the services you receive, including information concerning:

• Medical conditions and relevant medical history;

• Allergies and intolerances;

• Prescription and non-prescription medications;

• Supplements;

• Pregnancy or breastfeeding where relevant;

• Dietary requirements;

• Relevant pathology or medical information; and

• Any other information that may reasonably affect the suitability of a nutrition or wellness service.

You are responsible for informing iHealth Wellness of material changes to this information.

You remain responsible for your own healthcare decisions and for obtaining medical advice when appropriate.

5. Nutrition and Supplement Information

Any information provided regarding food, nutrition, vitamins, minerals, supplements or lifestyle strategies is provided within the scope of the service being delivered.

Individual responses to dietary changes and supplements vary.

Supplements may interact with medications, medical conditions, other supplements, surgery, pregnancy or breastfeeding.

Where appropriate, you should consult your doctor, pharmacist or another suitably qualified healthcare professional before commencing or substantially changing supplementation.

6. Pathology and Health Information

Where you voluntarily provide pathology results, medical reports or other health information, we may consider that information when providing the service you have requested.

Providing medical or pathology information to iHealth Wellness does not establish a doctor-patient relationship.

Unless an appropriately qualified healthcare practitioner is providing the relevant service within their professional scope, any discussion of pathology or medical information is for general educational and wellness purposes and is not a medical diagnosis.

Abnormal, unexplained or concerning results should be discussed with an appropriately qualified medical practitioner.

7. Individual Results

Every individual is different.

We do not guarantee specific results relating to weight loss, body composition, muscle gain, energy, performance, general health, appearance, nutrition or any other outcome.

Testimonials, examples, client experiences, before-and-after information or case studies represent individual experiences and must not be interpreted as guarantees of future results.

8. Fees and Payment

Fees applicable to a service will be disclosed at or before the time of booking or purchase.

Unless otherwise agreed, payment is required in accordance with the payment terms presented when purchasing or booking the relevant service.

Any payment plan or third-party payment provider may also be subject to that provider's separate terms and conditions.

9. Cancellations, Rescheduling and Refunds

Cancellation, rescheduling and refund conditions communicated at the time of booking or purchase form part of these Terms.

Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

10. Privacy and Sensitive Health Information

Your privacy is important to us.

We may collect personal information and sensitive health information where reasonably necessary to provide the services you request.

This may include health history, dietary information, medications, supplements, allergies, pathology information and other information voluntarily provided through our forms or consultations.

Personal and health information will be handled in accordance with our Privacy Policy and applicable privacy requirements.

By voluntarily providing sensitive health information where consent is required, you consent to its collection and handling for the purposes described when the information is collected and in our Privacy Policy.

11. Confidentiality

We take reasonable steps to maintain the confidentiality of client information.

Information may nevertheless need to be disclosed where authorised by you, reasonably necessary to provide a service through an appropriate service provider, or required or permitted by law.

12. Intellectual Property

Unless otherwise stated, materials supplied by iHealth Wellness — including nutrition resources, written programs, educational material, website content, graphics and other original materials — remain the intellectual property of iHealth Wellness or the relevant rights holder.

Materials supplied for your personal use must not be reproduced, sold, published, commercially distributed or substantially modified without prior written permission, except where permitted by law.

13. Website Information

We endeavour to keep information on our website accurate and current; however, health, nutrition and wellness information can change as research and professional guidance develops.

Website content is general information and should not be relied upon as personalised medical advice.

14. Third-Party Services and Links

Our website or services may contain links to or use third-party platforms, payment providers, booking systems or other services.

iHealth Wellness does not control third-party services and is not responsible for their independent content, availability, security or privacy practices, except to the extent responsibility cannot lawfully be excluded.

15. Limitation of Liability

To the maximum extent permitted by law, iHealth Wellness is not responsible for loss or damage caused by reliance on general information where that information was not intended to constitute individual medical advice.

Nothing in these Terms excludes, restricts or modifies any liability, consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

Where liability can lawfully be limited, any limitation will apply only to the extent permitted by applicable law.

16. Refusal or Referral of Services

We may decline, discontinue or modify a service where we reasonably believe that:

• The requested assistance falls outside the scope of our services;

• Appropriate medical or other professional assessment is required;

• Continuing the service may be inappropriate or unsafe; or

• A Client engages in threatening, abusive, unlawful or inappropriate behaviour.

Where appropriate, we may recommend that you seek assistance from a doctor or another suitably qualified professional.

17. Changes to Services or These Terms

We may reasonably update our services and these Terms from time to time, including to reflect changes to our business practices, services or legal obligations.

The current version of these Terms will be made available through our website.

Changes will apply prospectively unless otherwise permitted or required by law.

18. Governing Law

These Terms are governed by the laws of Victoria, Australia.

You and iHealth Wellness submit to the jurisdiction of the courts and tribunals having jurisdiction in Victoria, subject to any rights you may have under applicable Australian law.

19. Severability

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be severed or limited to the extent necessary, and the remaining provisions will continue to operate.

20. Entire Agreement

These Terms, together with our Privacy Policy, Health Disclaimer and any specific conditions provided when you purchase or book a service, constitute the terms applicable to the relevant service.

Acceptance

By booking, purchasing or participating in an iHealth Wellness service, you acknowledge that you have read and understood these Terms.

You acknowledge that nutrition and general wellness services are not substitutes for appropriate medical care and that individual results cannot be guaranteed.

iHealth Wellness & Anti-Aging
Melbourne, Victoria, Australia